FAQ

Orders

  • Please contact us at info@dealr.art as soon as possible if you need to make a change to your order. Given the speed at which we process orders, we encourage you to contact us immediately to facilitate any modifications before your order moves into the production phase.

  • Please contact us at info@dealr.art as soon as possible if you need to cancel your order. Cancellations are only possible before the order enters the production phase. We work hard to ensure fast delivery, moving quickly to production shortly after an order is placed.

  • To update the shipping address for your order, please contact us at info@dealr.art as soon as possible. We can make changes to the address if your order has not yet shipped. For orders that are already in transit, while we cannot guarantee changes, we will do our best to assist with any possible adjustments. Please be aware that any changes at this stage may result in a delay in your delivery.

  • If you have not received an order confirmation shortly after placing your order, please first check your email's spam or junk folder as it may have been redirected there. If it's not in those folders, there's a possibility the email address was entered incorrectly or there was an issue processing your order. In such cases, please contact us at info@dealr.art with your order details and we will promptly verify your order status and resend the order confirmation.

  • Items from the same order may ship separately, arriving in multiple packages at different times. If your order seems incomplete, please check the individual tracking information provided for each shipment to confirm all packages have been delivered.

    If your order is still incomplete after confirming all packages have been delivered, please contact us at info@dealr.art within 14 days, and we'll ensure any missing items are sent to you without delay.

  • Typically, your order will arrive prior to being marked as delivered in the tracking system. If it has not arrived, first ensure the shipping address on your order is correct. Then, we recommend checking with household members or neighbors to see if they accepted the delivery on your behalf. Also, look for a courier note indicating a delivery attempt.

    Occasionally, tracking information may be incorrect, with some couriers showing packages as delivered before they actually arrive. In most cases, your package should be delivered within the next few days.

  • No, we do not include pricing or other order information on or inside of our packages, as many are sent directly as gifts. Our shipments omit additional slips or notes to ensure an uncluttered unboxing experience.

  • Yes, we welcome orders from both domestic and international businesses. For prints needed for office spaces, a special venue, client gifts, or other corporate purposes, you can easily place your order using our standard checkout process. For bulk purchases, product consultations, or special invoicing, please contact us at sales@dealr.art before placing your order—we're here to help.

Products

  • We represent a diverse and global roster of artists and creators.

    Artists interested in joining our community are encouraged to submit a brief introduction, a link to their portfolio (website or social media), and images of their available works to submissions@dealr.art.

    Please note that response times may vary because of the high volume of submissions we receive. Rest assured, we carefully review all artwork.

  • Our high-quality fine art prints are made using a process known as giclée—ideal for galleries, museums, and other art collections.

    Archival-grade giclée prints are created using fade-resistant, pigment-based inks, which result in sharp, vibrant colors and exceptional detail compared to conventional methods. These inks are far more durable than traditional inks and are guaranteed to protect the vibrancy of your print for over 100 years.

  • We use heavyweight, 200 GSM museum-quality paper—sourced exclusively from a single mill in Germany, featuring a smooth matte finish with the classic look of a fine art print. The paper is 100% acid-free and will not discolor or fade with age.

    Occasionally, select prints or special editions may be produced on foil or other unique papers, with those details always specified in the product descriptions.

  • Yes, the white border surrounding some of our prints is a deliberate part of the artwork's composition. Additionally, please note that the border is not a mat and cannot be removed by request.

  • Each frame is handmade by an experienced framer using whole pieces of sustainably sourced wood with a smooth satin finish.

    The back of each frame is fitted with a protective cover to safeguard your print from dust and debris—an essential step for preservation.

    All framed prints arrive ready to hang, with the necessary hardware attached.

  • Our frames feature minimalist, gallery-style profiles that emphasize the print. The dimensions are as follows:

    Depth from wall: 0.9 inches (22mm)
    Face width: 0.8 inches (20mm)

  • Framed prints are protected with a crystal clear acrylic glaze, chosen for its superior UV protection, light weight, shipping durability, and beautiful clarity.

  • Adding a frame to your print order includes our full-service framing at no extra charge. Each piece arrives fully framed and ready to hang, with the necessary hardware attached. Display your artwork immediately upon arrival with no hidden fees or extra assembly required.

  • Yes, our prints are available without frames, providing the flexibility to frame them according to your taste. Simply select “Unframed” when adding the print to your cart.
All of our prints are made in standard “A” sizes, making it easier to find a frame that fits perfectly later.

  • We offer framed and unframed prints in the following standard “A” sizes:

    A0 (33.1×46.8 inches)
    A1 (23.4×33.1 inches)
    A2 (16.5×23.4 inches)
    A3 (11.7×16.5 inches)
    A4 (8.3×11.7 inches)

    Purchasing an unframed print? Our standard sizes make it easier to find a frame that fits perfectly later.

  • We offer a selection of standard sizes that beautifully showcase our prints. If you need a specific size for a particular space, please contact us at info@dealr.art with a link to the artwork and your desired dimensions. While we strive to accommodate custom size requests, please note that not all artworks are suitable for resizing. Some pieces may not scale effectively and could lose their intended impact if altered. In such cases, we will recommend a size that preserves the quality and integrity of the artwork.

    We can often create custom frames for your custom-sized print. We will work with you to ensure that the frame fits your print perfectly.

    There is a $25 USD fee associated with all custom-sized prints.

  • Our framed prints arrive ready to hang, with the necessary hardware attached.


    To start, use a tape measure to determine the exact location for your artwork, or consider using a mobile app like Hang-a-Pic, which can guide you on where to place nails. As a general rule, the center of the artwork should be at eye level, approximately 57 inches from the floor.

    For the most secure installation, mounting into a stud is recommended. Locate a stud using a stud finder, then hammer the nail about 3/4 of the way into the stud to ensure stability.

    When a stud isn't available in your desired location, it is still completely feasible to hang your prints on drywall or plaster. For our smallest frames, nails can still be perfectly sufficient, otherwise consider using picture hanging hooks—a special hook-and-nail combo for a sturdier mount that comes with picture hanging kits.

    Surprisingly simple, yet sturdy, Monkey Hooks are a unique solution for hanging pictures. Made from a single, rigid piece of wire, each hook can support up to 50 pounds. To install, simply push and twist the hook through the drywall. No tools required.

    When you want extra peace of mind that your frame is secure, wall anchors are a reliable choice. Ensure you drill a pilot hole before inserting expanding anchors. Install the anchor first, then insert the screw second, leaving a slight gap to hang your frame.

    For situations where you prefer not to use nails or other permanent fixtures:

    Adhesive strips and Command Strips: Ideal for lightweight pictures. Ensure the wall is clean before applying. Align with a level before securing.

    Hook and loop strips (also known as Velcro): Ensure the wall is clean for a secure hold. Align with a level before securing.

    Decorative tape: For an artistic touch with unframed prints, washi tape can work well and even complement the aesthetic of your print due to its decorative appearance. It’s easy to apply and remove without damaging wall paint.

    For a casual look, you might also consider leaning larger framed prints against a wall on the floor, or on furniture, like dressers and floating shelves.

    Once your art is hung, you can finalize the presentation by leveling your art. While a traditional level is reliable, many smartphones come equipped with built-in tools that can simplify the process. For iPhone users, the built-in Measure app includes a level tool.

    By following these guidelines, you can confidently and securely display your prints, and get the most out of your art in any space.

  • For a personalized guide to selecting your next print, we welcome you to subscribe to our newsletter. You’ll get comprehensive style guides, design inspiration, current bestsellers, and early access to the latest print launches.

    Additionally, follow @dealr.art on Instagram for a stream of inspiration, showcasing how our community has transformed their spaces with our prints.

  • To purchase a gift card, simply click here.

    You will be directed to our gift card page, where you can choose the amount you wish to gift and proceed to checkout.

    After purchase, you will receive an email confirmation containing a unique gift card code. This email can be forwarded to the recipient, or you may share the code with them in your own special way.

    The recipient can use this code at checkout towards their order total.

    Our gift cards never expire, allowing the recipient to shop at their convenience.

Payments

  • We accept a variety of payment methods for your convenience:

    Visa
    MasterCard
    American Express
    Discover
    Diner's Club
    JCB
    Apple Pay

    PayPal

    Additionally, DEALR gift cards can be redeemed just as effortlessly at checkout.

  • At checkout, locate the field labeled "Discount Code." Enter your unique gift card code and click “Apply.” The value of the gift card will be applied to your total order amount. If your purchase exceeds the gift card value, you can pay the remaining balance using any of our accepted payment methods.

  • To see the current balance, simply enter the gift card code at checkout, and the remaining amount will be displayed.

Connect & Collaborate

  • We represent a diverse and global roster of artists and creators.

    Artists interested in joining our community are encouraged to submit a brief introduction, a link to their portfolio (website or social media), and images of their available works to submissions@dealr.art.

    Please note that response times may vary because of the high volume of submissions we receive. Rest assured, we carefully review all artwork.

  • If you would like to arrange an interview or feature DEALR in a gift guide, or you have a general press inquiry, please contact Alice, our Head of Communications and Partnerships at alice@dealr.art.

  • Access our comprehensive press kit, which includes high-resolution pack shots, detailed close-ups, and lifestyle images. All assets are produced by our in-house creative team and are available for professional use with proper attribution.

    For detailed inquiries or to obtain access, please contact Alice, our Head of Communications and Partnerships at alice@dealr.art.

  • We welcome new promotional opportunities and product collaboration inquiries. Please contact collabs@dealr.art.

  • For influencer-specific partnerships and collaborations, we'd love to hear from you. Please contact collabs@dealr.art.

  • Feature our prints in your authentic spaces. We prioritize artistry over follower count and welcome your collaboration. Please contact Alice, our Head of Communications and Partnerships at alice@dealr.art.

  • We always enjoy seeing our prints included in your creative projects. If you are interested in featuring our prints in your photoshoot or styling concept, please contact Alice, our Head of Communications and Partnerships at alice@dealr.art.

  • Think your audience would love DEALR? Receive attractive benefits when you partner with us. Please contact Alice, our Head of Communications and Partnerships at alice@dealr.art.

  • Our trade program welcomes interior designers, architects, property stylists, and other design trade professionals. We provide a dynamic range of prints designed to complement a variety of design aesthetics. Please contact trade@dealr.art.

  • Interested in adding our prints to your shop? We work with retailers, both in-store and online, and would love to hear more about how DEALR fits into your assortment. Please contact sales@dealr.art.

Need more help?

For questions not covered in our FAQ, please contact us directly at info@dealr.art. Include your order number if applicable. Someone from our customer service team will be in touch within 24 hours.